Salon Policies

SKIN TESTING AND SCREENING FOR SENSITITVITY AND REACTIONS.

WE USE TESTING TO CHECK SUITABILITY FOR THE COLOURING PRODUCTS WE PROVIDE.

You will need a Skin Patch Test at least 48 hours before your colour appointment. If fail to do so no chemical process/colouring service can be carried out and the appointment will be cancelled/rescheduled. The test takes less 5 minutes.

Why do I need a skin test?

Reactions to hair colour can be very serious. There are strict guidelines from manufacturers, insurers and industry bodies around using hair colour and other chemical processes. We endeavour to give you peace of mind so that you can safely enjoy your visit to the salon.

Why don't you test me every time?

We use screening to monitor the need for testing you before your service. If nothing has changed since your last test and we have a valid record (typically within the last 6 months) it will be ok to proceed with your service.

I have been colouring my hair for years, why do I need a test?

One of the triggers for sensitivity and reactions to hair colour is exposure over time, therefore it is important we monitor for your safety. Auburn Hair & Beauty are committed to your safety and only use the best products and methods for hair colouring.

Cancellations or no-shows

We understand sometimes you may have to cancel your appointment. Please give us at least 48 hours' notice, otherwise, a cancellation fee of 50 % of the cost of your service or treatment will be charged.

It is very difficult to fill appointments at such short notice, but if we do, we will not charge you a cancellation fee.

If you need to cancel, please give the salon a call on 01243 552875 or alternatively email us @auburnhairandbeauty22@gmail.com.

Deposits & Booking Fees

A depsoit/ booking fee will be charged ahead of your appointment which is applicable across all hair and beauty services and treatments.

25 % deposit for all appointments that last longer than an hour
A payment in full is required prior to ordering new hair extensions

The deposit will be taken at the time of the booking your appointment whether online, in person or over the phone and will be deducted from your final bill.

For cancellations, amendments or rescheduling, your deposit will be transferred to a new booking, as long as you give us 48 hours' notice.

The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.

Customer complaints policy

OUR PRIORITY IS FOR YOU TO BE COMPLETELY SATISIFIED WITH THE SERVICE YOU RECIEVE FROM US. WE RUN A PROFFESIONAL BUSINESS, SO WE AIM FOR THE HIGHEST STANDARDS IN EVERYTHING WE DO. COMPLAINTS ARE RARE, BUT WE TAKE THEM SERIOSULY, SO WE HAVE A COMPLAINTS POLICY AND PROCESS WE FOLLOW TO MAKE SURE THINGS ARE PUT RIGHT WHERE NEEDED AND WE LEARN FROM YOUR FEEDBACK.

Tell someone you're not happy with the service you've received, either while you're in the salon/barbershop or

as soon as possible after leaving.

We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within 8 weeks.

For more information or any queries please email @auburnhairandbeauty22@gmail.com